Serena Hotels in Rwanda send Agents gorilla trekking

The UK office for SerenaHotels, Ethos Marketing, hosted a Rwanda farm trip recently that gave seven tour operators and host Alison Whitfield the chance to go gorilla trekking. The group began by taking a Kenya Airways flight to Nairobi and then another connecting hour flight over to Kigali where they checked in at the KigaliSerenaHotel. They then made an emotional visit to the Genocide Memorial and after a night off took a four hour sight filled drive over to the Lake KivuSerenaHotel.

The group included Rose Gemmell (Scott Dunn), Peter Felix (Africa Travel), Karine Loupy (World Odyssey), Andrew Fielding (Kuoni), Bina Patel (Trailfinders), Claire Chant (Audley) and Gemma Smith (Ramblers).

The group enjoyed a local tour and learnt a bit about the lake itself which is not only breathtakingly beautiful – but has its own treasure deep within its depths – volcanic methane gas which is 60% cheaper than electricity!   The group were up the next morning before the birds for a 05:30am start to their gorilla trek, arriving at VolcanoesNational Park just in time for the 7am check in and breakfast!

Then they trekked for about an hour into the rainforest before spending time up- close and personal with a group of 17 gorillas including 3 year old twins. The group enjoyed lunch afterwards at Musanze feeling tired but elated!

Definitely one for the bucket list – and Lake Kivu Serena is  a really great value alternative to staying at one of the gorilla lodges!  The next day they enjoyed a fun trip on the lake to take advantage of the fantastic weather before heading


“Rwanda is an absolutely incredible country, the scenery is breath-taking and we were so lucky to see so much of it. The hospitality at both the Serena Lake Kivu and the Serena Kigali was truly fantastic and we were made to feel so welcome everywhere we went. The Serena Kigali is the perfect overnight spot from which to explore Kigali before gorilla trekking. The trip to the gorillas was an incredibly touching experience and was the highlight of our trip.’’

–           Rose Gemmell from Scott Dunn

“The hotels were excellent and the staff fantastic. The gorilla trekking was such a special experience and one that I will cherish forever.  I am pleased to tell you that Ramblers Worldwide are looking at introducing a new holiday to Rwanda and Uganda on the back of this trip, so it all certainly worthwhile for all involved. I will take a look at what properties SerenaHotels have in Uganda, as having experienced the brand for myself I would be confident on using these properties.   I am also keen to consider a Thousand Hills as a ground handler as they really looked after us on the ground”.

– Gemma Smith from Ramblers

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